HOSPITALITY: THE SECRET FORMULA TO GROWTH
(February 6, 2019 — Palo Alto, CA) William Edmundson, Chief Operating Officer for Office Evolution, said his key to growing a coworking chain of 60 open locations (with 25 more set to open this year) is hospitality.
For Edmundson, a culture of hospitality means both customer service and supportive culture for the team. Ultimately, he breaks it down into these three critical areas:
- Build a culture,
- Drive profitability, and
- Take care of your customers.
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